What you see

A member shows a status you do not expect, such as Pending, Renewal due, Grace or Lapsed when you expect Active. The record marks the status as Calculated, and there is no field to type a new one.

Why it happens

Members works the status out from the facts on the membership:

  • Closed or Resigned if either has been recorded.
  • Pending until the joining invoice is paid and, where the level requires it, the application is approved. An unpaid application lapses after Unpaid applications expire after, days.
  • Suspended while a suspension is in force.
  • Otherwise from the term dates: Renewal due inside the renewal window, Grace after the renewal date, and Lapsed once grace has ended.

So a wrong status almost always means a missing renewal, an unpaid joining invoice, a missing approval, or settings that differ from what you expect.

Fix

  1. Open the member record and read the Membership section. It shows the term dates, when grace ends, and what a pending membership is waiting for.
  2. If it says Awaiting approval, click Approve. If it is awaiting payment, record the payment against the joining invoice.
  3. If it is Renewal due or Grace but the member has paid, see A member renewed but still shows as due.
  4. If it is Lapsed, click Reinstate. A lapsed membership cannot be renewed.
  5. If it is Suspended and should not be, click More, then Lift suspension, and give a reason.
  6. Check Organization Settings → Terms & renewal rules for the Renewal window, days and Grace period, days. A level can have its own grace period.
  7. If the facts cannot express what you need, such as an honorary membership, click More, then Override status or standing. A status can be overridden to Active or Lapsed, with a reason. It does not hide a suspension, resignation, closure or a pending application.

If that doesn't work

Tell the 2Labs team the member's name, the status you expect and the status shown, and what the Membership section, Dues and payments and Membership history show.