A receipt can't be edited once it's issued. To correct one, void it, fix the gift, and generate a new receipt with a new number; the voided receipt stays on file.

Before you start

  • The receipt has been generated. It has a receipt number.

Steps

  1. Open the gift from Gifts or the donor's Giving tab. You can also open the receipt itself by clicking its number in Receipts, or from the donor's record.
  2. Click Void.
  3. Enter a Reason (optional), such as "wrong amount", and click Void receipt.
  4. The gift returns to Needs receipt and its fields unlock. Make your correction and click Save gift.
  5. Click Generate receipt. The replacement gets the next number in your sequence.
  6. Click Send receipt or Print receipt to deliver it.

What happens next

The voided receipt is kept for your audit trail. A note with the receipt number, date, who voided it and the reason is added to the gift, and the void shows on the donor's timeline. Voided receipts are listed on the Voided / corrected tab in Receipts and under Voided receipts in Organization Settings → Data & audit. Voiding doesn't email the donor.

To send the same receipt again without changes, use Resend receipt or Reprint receipt instead. These reuse the original number and the PDF is watermarked COPY.