What you see

When you open a gift, the donor, amount, date, fund or method can't be changed. A lock message sits at the top of the gift. Only the Note can still be edited.

Why it happens

There are three reasons, and the message tells you which one applies:

  • "This gift has an issued receipt — amount, donor, date, fund, and method are locked. Void the receipt below to edit them." A receipt number was generated for the gift. This applies as soon as you click Generate receipt, even before the receipt is sent or printed.
  • "Online donation — paid by card through Stripe…" The gift is the record of a real card payment, so its details are fixed by the transaction.
  • "Imported historical gift — this is a fixed migration record…" Gifts brought in by an import are read-only and aren't receipted in Donors.

Fix

  1. Open the gift from Gifts or from the donor's Giving tab.
  2. Read the lock message to see which case applies.
  3. For a hand-entered gift with a receipt, go to the Receipt panel and click Void. Enter a Reason if you like, then click Void receipt.
  4. The gift returns to Needs receipt and its fields unlock. Make your correction and click Save gift.
  5. Click Generate receipt to issue a replacement with a new number, then send or print it.
  6. Online and imported gifts stay locked even without a receipt. You can still update the Note.

If that doesn't work

Tell the 2Labs team the donor, the gift date and amount, and the exact lock message you see. Say whether the gift was entered by hand, came from a donation form, or was imported.