What you see

A donor opens your donation form but can't pay. They might see no card fields, the message "Online payments are not set up yet.", "Form not available", or a card error after clicking Donate.

Why it happens

  • The form takes cards through Stripe. If Stripe isn't connected with charges enabled, the payment step can't load.
  • "Form not available" means the form isn't published, or the link is wrong.
  • A card error after clicking Donate comes from Stripe and the donor's bank, such as a declined card. The donor sees the reason under the card fields.

Fix

  1. Go to Organization Settings → Integrations and check the Stripe card.
  2. If it shows Not connected, an Org admin clicks Connect Stripe and completes setup.
  3. If it shows Charges off or Finish setup on Stripe, click Finish setup on Stripe, give Stripe what it asks for, then click Refresh status.
  4. In Communications → Forms, check the form shows Published. Use Open live form from the form's menu to test the public page.
  5. If the donor saw a card error, ask them to check their card details or try another card.

If that doesn't work

Tell the 2Labs team the form name, the exact message the donor sees, and what the Stripe card in Integrations shows.