What you see

You logged a gift or a recurring gift by hand, but no payment was taken from the donor's card.

Why it happens

  • A one-time gift recorded by hand is a record of money you already received, such as a cheque, cash or e-transfer. Choosing Card as the method doesn't charge anything.
  • A recurring gift added by hand with Send setup link starts as Pending. Its Payment method shows No card on file, so nothing is charged. The plan only becomes active after the donor's first successful charge.

Fix

  1. If you only needed to record money already received, nothing's wrong; the gift is on the donor's record.
  2. For a recurring gift, open the donor's Giving tab, or Gifts → Recurring, and click Manage on the plan to check its status and payment method.
  3. To have Donors charge a card automatically, ask the donor to start their monthly gift on your donation form, with Offer monthly (recurring) giving turned on. That creates an active plan with the card held by Stripe.
  4. If you set that up, cancel the hand-entered Pending plan with Cancel plan so the donor doesn't have two.

If that doesn't work

Tell the 2Labs team the donor, the plan's status and payment method, and whether the donor received a card-setup email.