Archived donors are hidden from every other list and don't count toward your plan's contact limit. You can bring one back at any time.

Before you start

  • You're an Org admin.
  • A deleted donor can't be restored. Only archived donors appear here.

Steps

  1. Go to Organization Settings → Data & audit.
  2. Scroll to Archived donors.
  3. Search for the donor with Search archived donors….
  4. Check the badge. Archived means someone set the donor aside. Merged means the record was merged into another one; the note under it names the record that now holds its history.
  5. Click Restore. You'll see "… restored to active."

What happens next

The donor shows in People again and counts toward your plan's contact limit. A donor with no giving is restored as a Prospect.

Restoring a Merged record doesn't undo the merge. Its gifts, receipts and history stay on the record it was merged into, so the restored record comes back empty.

To archive a donor, set their Stage to Archived on their edit screen.